Terms of use

What the service does

Synaro plans monthly content for your business, creates posts, carousels, stories and videos with AI, shows them to you for approval, and publishes what you approve to Facebook, Instagram, TikTok and LinkedIn. Plans that include it can also run paid campaigns on Meta.

Your account

• Use the service only for businesses and accounts you are allowed to manage, and give accurate details.
• Keep your sign-in details private. The workspace owner is responsible for the team they invite and the roles they assign.

Plans, trial and billing

• Every new account starts with a free 7-day trial.
• Plans (monthly or yearly) include credits for creating content, and prices are shown on the billing screen before you pay. Each creation uses credits according to its type, and the amount is shown before you create.
• Payments go through Stripe and invoices are issued through Morning. A subscription renews until you cancel; after cancelling, the service continues until the end of the paid period.
• There are no automatic refunds. Contact us about refunds.

Your content

• You keep the rights to what you upload (logo, images, products, texts). You allow us to process it only to provide the service.
• You must hold the rights and consents needed for everything you upload, including people shown in images and music.
• You may use the content created for you. AI-generated content can be wrong or unsuitable, so review every item before approving it. You are responsible for the content you approve and publish.

Publishing to social networks

• Approving and scheduling an item publishes it to the connected account at the scheduled time.
• An item that cannot be published automatically goes to the manual queue. Marking it as published only records that you published it yourself.
• Social networks have their own rules and limits. Their outages, expired permissions or blocks can delay or prevent publishing and are outside our control. You must follow each network's rules.

Paid campaigns

• By starting a campaign you authorize spending from your Meta ad account. Meta charges you directly.
• The app enforces the caps you set. It also sets an account-wide spending cap on the ad account at Meta, which also limits ads created outside Synaro.
• Automatic rules are off by default and run in dry-run mode until you turn them on. We do not guarantee results. You are responsible for your ad content and for following Meta's advertising rules.

Not allowed

• Illegal, misleading, abusive or hateful content, harassment, spam, or impersonating someone else.
• Trying to get around limits, break in, scrape data automatically, or overload the service.

Availability and changes

We work to keep the service available but do not promise uninterrupted availability. We may change or remove features, and we announce meaningful changes in the app in advance.

Suspension, cancellation and deletion

• We may suspend an account that breaks these terms or is not paid for.
• You can delete your workspace at any time from account settings. Final deletion happens after a 14-day grace period, as described in the privacy policy.

Liability

The service is provided as is. Where the law allows, we are not liable for indirect damage, and our total liability is limited to what you paid us in the 12 months before the event.

Governing law and courts: [GOVERNING LAW AND COURTS — to be completed].

Changes to these terms and contact

When we update these terms we change the date and ask you to accept the new version the next time you sign in.

Questions: [CONTACT EMAIL — to be completed].