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Data deletion
How to delete your data in Synaro and remove the access you gave it.
Delete the whole workspace
Workspace owners: Settings → Account → delete the workspace, and confirm with your password. Social and ad account access is revoked at once and everyone is signed out. After 14 days the business content, files, connections and users are deleted; until then you can restore the workspace by signing in with your password. A user who is not the owner can only close their own account.
Remove access for Facebook and Instagram
- In Facebook: Settings & privacy → Settings → Business integrations.
- Select the app and choose Remove. Meta notifies us, and we mark the connections as disconnected and delete the stored user token.
- To also ask for data deletion, choose the option to send a data deletion request on the same screen. We delete the connection records and their tokens, the performance data we received from Meta and the ad account tokens, and return a confirmation code. This page shows the status of that request from the code.
TikTok and LinkedIn
Remove access in the network's connected-apps settings. To have the connection records deleted on our side, write to us.
Ask by email
Write to [CONTACT EMAIL — to be completed] with your business name and the connected account. Never send passwords or access tokens. We answer once we have checked that the request comes from the account holder.
What is not deleted at once
- Database backups are deleted automatically after 30 days.
- Posts that were already published stay on the network until you delete them there.
- Minimal billing and deletion records (identifiers, times and receipts), with no content and no contact details.